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Consultation and Professional Advice

A consultation gives you independent expert advice about a range of issues, especially valuable at a time of crisis or transition, such as being discharged from hospital and moving into a care home. It allows you to explore the different options in order to make a better and more informed choice.

We offer three kinds of consultation – our National Telephone Consultancy Service, a Basic Consultation and our Inclusive Consultation. Beyond this we have also introduced a range of additional services.

The Basic and Inclusive Consultations include an initial 30-minute pre arranged telephone call beforehand to discuss general information and the issues to be addressed. They include expert advice about specific issues you have identified, such as funding and benefits advice, potential care options and much more. Before the consultation we will send you examples of some of the areas we can cover to make you aware of the extent of our professional knowledge. The list is not exhaustive and we can discuss any challenge you or the older person may have. Both services are available for people living in Surrey and Sussex only.

Both also offer free unlimited phone calls and emails

National Telephone Consultancy Service

This service is a pre-arranged, one hour call, which will explore options and answer questions about the care of an older person regarding Social Care and NHS funding entitlement and eligibility, legal issues, types of accommodation and support, funding care, action planning, dementia coaching, signposting and much more. The phone call will be in person with Chris Moon-Willems, a qualified social worker and SOLLA (Society of Later Life Advisor) Care Advisor and expert in elderly care matters, who will provide good quality professional information and advice tailored to your specific circumstances which will have been provided by email in advance of the call.

Cost £99 for one-hour payable, in advance. This service is available for people living anywhere in England

Basic Consultation

Includes a one-hour pre arranged telephone conversation. Plus

  • Basic research
  • Basic report with general signposting to potential solutions

Cost £300 plus 20% discount on additional services booked at the same time e.g. an occupational therapy assessment or care review.

Inclusive Consultation

Includes a two-hour face-to-face meeting at the person’s home, care home, hospital or somewhere else of your choosing.

  • Detailed research
  • Comprehensive personalised report that includes:
  • Agreement of issues you want to be addressed
  • Your desired outcomes
  • Relevant fact sheets and resources
  • A tailored short list of recommendations

This option also includes:

  • A full care needs assessment
  • Liaison with relevant professionals if necessary
  • Travel to and from your chosen venue
  • Cost £500 plus 20% discount on additional services booked at the same time e.g. home care or residential care and nursing home search.

Promoting Independence

Our occupational therapy consultants can provide assessment and professional support for purchasing and fitting equipment, which will help your relative maintain or regain independence with daily living activities.

When recommending aids, equipment and technology to enhance independence, we work hard to come up with innovative solutions that enable a person to stay at home, (if that is what they want) cost very little and do not always wear the label ‘disability equipment’.

Long Term Care Planning and End of Life

Relatives often find talking to their elderly loved one about end of life issues difficult and it is often easier for someone independent to do it. We can work with the older person, if they are able to make decisions, or their representative if not, to set out their choices for long term care, treatment in the event of serious illness, end of life care and funeral arrangements.

Additional services

  • Occupational Therapy Assessment £450
  • Mental Capacity Assessment £150-350
  • Attendance Allowance Application £275
  • End of life planning £200
  • Care Review £450